Privacy Policy

Privacy Policy

At Real Earth Stories S.L., we respect customer privacy and protect it through data processing policies.

The customer comes first. For and because of our customer is our motto.

We are especially sensitive to the protection of the data of users of the services accessed through our website. Through this Privacy and Data Protection Policy, we inform users of the website www.realearthstories.es about the processing and uses to which the personal data collected on the website are subjected, so that they may decide, freely and voluntarily, whether they wish to provide the requested information.

Who are we?

Real Earth Stories S.L., with its registered office in Madrid, Calle Maria de Maeztu 52, portal O, Bajo A. C.P: 28049. Registered in the Mercantile Registry of Madrid, Entry 1/2021/179.878,0, in volume 42772, folio 84, entry 1. C.I.F. number B-67828418, and email address tina@realearthstories.es (hereinafter, “REAL EARTH STORIES”).

What personal data do we collect?

  • Identification data: name, surnames, and DNI.
  • Contact data: email address, phone number, and postal address.
  • Transaction data for goods and services at REAL EARTH STORIES: products and services purchased or in which the User shows interest.
  • Browsing data.

Any data that you voluntarily send to our email address tina@realearthstories.es

Any information that you voluntarily share publicly on REAL EARTH STORIES' social media. Such information will be subject to the privacy policy of the social network on which you share it, so we recommend that you review your profile's privacy settings.

How do we obtain your personal data?

The data requested in the website forms are generally mandatory (unless otherwise specified in the required field) to fulfill the purposes for which they are being collected.

Therefore, if they are not provided or are not provided correctly, they cannot be addressed, without prejudice to the fact that you may freely view the content of the Website.

The data we process are:

Those you provide us at the time of purchasing our products.

Those you voluntarily send to our email address tina@realearthstories.es

Those you voluntarily share on social media.

For what purpose do we process your personal data?

  1. To fulfill the duty of information and obtain the consents required by the new European personal data protection regulations.
  2.  Communications between the seller of the products sold on www.realearthstories.es and their customers, and management derived from the contracted and/or performed services or orders.
  3. The sending of commercial communications about products and services sold on www.realearthstories.es only when the user expresses their willingness to receive such communications through the contact form and never if they are against it and express it by any means. The authorization to process your data for this purpose is voluntary and your refusal would only result in the fact that you would not receive commercial offers of our products or services.

Who has access to your personal data?

The data of the User who registers on the website www.realearthstories.es will be stored and will not be communicated to third parties. However, in the event of making a purchase on the website, your data will be shared with a limited number of companies: Paypal Holdings Inc., Kubbo Smart Logistcis S.L., General Logistics Systems B.V. and Sociedad Estatal Correos y Telégrafos, S.A.

These services provided by third parties are necessary for the development of our activity and, at all times, the processing of the data they carry out is governed by a contract that binds the processor to our entity. Under no circumstances will they use the information for other purposes and will process it in accordance with the guidelines stipulated by our entity, consistent with their privacy policy and the current regulations on data protection.

Our entity, in its commitment to user privacy and data protection, will only choose service providers that offer sufficient guarantees to apply appropriate technical and organizational measures, so that the processing complies with the applicable data protection legislation and guarantees the protection of the User's rights.

How long do we keep your data?

Your personal data will be kept for the time necessary to fulfill the purposes for which they were collected. After that time has elapsed, REAL EARTH STORIES will proceed to delete them from its systems, without prejudice to the possibility of keeping them, limiting their processing to the exercise and defense of claims, under the terms provided by applicable legislation.

 

What security measures do we apply to the processing of your data?

REAL EARTH STORIES will process the User's data at all times in an absolutely confidential manner and maintain the mandatory duty of secrecy regarding them, in accordance with the provisions of the applicable regulations, adopting the necessary technical and organizational measures to guarantee the security of your data and prevent unauthorized alteration, loss, processing, or access, given the state of technology, the nature of the stored data, and the risks to which they are exposed.

What are your rights?

The User may send a written request to REAL EARTH STORIES, at the address indicated in the header of this Policy, or by email to tina@realearthstories.es, attaching a photocopy of their identity document, at any time and free of charge, to:

  • Revoke the consents granted.
  • Obtain confirmation as to whether REAL EARTH STORIES is or is not processing personal data concerning the User.
  • Access their personal data.
  • Rectify inaccurate or incomplete data.
  • Request the deletion of their data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
  • Obtain from REAL EARTH STORIES the limitation of the processing of the data when any of the conditions provided for in the data protection regulations is met.
  • Request the portability of the data provided by the User in those cases provided for in the regulations.
  • Contact the DPO of REAL EARTH STORIES through the following address: tina@realearthstories.es.
  • File a complaint regarding the protection of their personal data with the Spanish Data Protection Agency at C/ Jorge Juan, 6, 28001 – Madrid, when the data subject considers that REAL EARTH STORIES has violated the rights recognized to them by the applicable data protection regulations.

Terms and conditions for Text Messaging (SMS) Commerce:

We are using a text messaging platform, which is subject to the following terms and conditions. By opting for our text marketing and notifications, you agree to these terms and conditions.

By entering your phone number during the checkout process and initiating a purchase, subscribing through our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.

 

 Changes

REAL EARTH STORIES reserves the right to review its Privacy Policy at any time it deems appropriate, in which case Users will be notified. For this reason, please check this privacy statement regularly to read the most recent version of the REAL EARTH STORIES Privacy Policy.