Privacy Policy

Privacy Policy

At Real Earth Stories S.L. we respect our clients' privacy and protect it through regulatory data processing policies.

The client comes first. "By and for our client" is our motto.

We are especially sensitive to the protection of data belonging to users of services accessed through our website. Through this Privacy and Data Protection Policy, we inform users of the website www.realearthstories.es about the processing and uses of personal data collected on the website, so that they may decide, freely and voluntarily, if they wish to provide the requested information.

Who are we?

Real Earth Stories S.L., with registered address in Madrid, Calle Maria de Maeztu 52, portal O, Bajo A, Zip Code 28049. Registered in the Commercial Registry of Madrid, Entry 1/2021/179.878,0, Volume 42772, Folio 84, Registration 1. Tax Identification Number (C.I.F.) B-67828418, and email address tina@realearthstories.es (hereinafter, “REAL EARTH STORIES”).

What personal data do we collect?

  • Identification data: first name, last name, and DNI (National ID number).
  • Contact data: email address, telephone number, and postal address.
  • Transaction data for goods and services at REAL EARTH STORIES: products and services purchased or in which the User shows interest.
  • Browsing data.

Any data that you voluntarily send to our email address tina@realearthstories.es

Any information that you voluntarily share publicly on REAL EARTH STORIES' social media profiles. Such information shall be subject to the privacy policy of the social network on which you share it; therefore, we recommend that you review the privacy settings of your profile.

How do we obtain your personal data?

The data requested in the Web forms is, in general, mandatory (unless otherwise specified in the required field) to fulfill the purposes for which it is being collected.

Therefore, if such data is not provided or is provided incorrectly, those requests cannot be fulfilled, without prejudice to the fact that you may freely view the content of the Website.

The data we process is:

The data you provide to us at the time of purchasing our products.

The data you voluntarily send to our email address tina@realearthstories.es

The data you voluntarily share on social media.

For what purpose do we process your personal data?

  1. To comply with the duty of information and the obtaining of consents required by the new European personal data protection regulations.
  2. Communications between the seller of products sold at www.realearthstories.es and its clients, and management derived from services or orders contracted and/or carried out.
  3. The sending of commercial communications regarding products and services sold at www.realearthstories.es only when the user expresses their desire to receive such communications via the contact form, and never if they are against it and state as much by any means. Authorization to process your data for this purpose is voluntary, and your refusal would only result in you not receiving commercial offers for our products or services.

Who has access to your personal data?

The data of the User who registers on the website www.realearthstories.es will be stored and will not be shared with third parties. However, in the event of making a purchase on the website, your data will be shared with a limited number of companies: Paypal Holdings Inc., Kubbo Smart Logistics S.L., General Logistics Systems B.V. and Sociedad Estatal Correos y Telégrafos, S.A.

These services provided by third parties are necessary for the development of our activity and, at all times, the data processing they carry out is governed by a contract that binds the data processor to our entity. Under no circumstances will they use the information for other purposes, and they will process it in accordance with the guidelines stipulated by our entity, consistent with their privacy policy and current data protection regulations.

In its commitment to user privacy and data protection, our entity will only choose service providers that offer sufficient guarantees to apply appropriate technical and organizational measures, so that the processing is in accordance with applicable data protection legislation and ensures the protection of the User's rights.

How long do we keep your data?

Your personal data will be kept for as long as necessary to fulfill the purposes for which it was collected. After this time, REAL EARTH STORIES will proceed to delete it from its systems, without prejudice to the possibility of retaining it, limiting its processing to the exercise and defense of claims, under the terms provided by applicable legislation.

What security measures do we apply to the processing of your data?

REAL EARTH STORIES will process the User's data at all times with absolute confidentiality, maintaining the mandatory duty of secrecy regarding said data, in accordance with the provisions of applicable regulations. To this end, it will adopt the necessary technical and organizational measures to ensure the security of your data and prevent its alteration, loss, unauthorized processing, or access, taking into account the state of the technology, the nature of the data stored, and the risks to which they are exposed.

What are your rights?

The User may send a written request to REAL EARTH STORIES, to the address indicated in the header of this Policy, or by email to the address tina@realearthstories.es, attaching a photocopy of their ID document, at any time and free of charge, to:

  • Revoke granted consents.
  • Obtain confirmation as to whether or not REAL EARTH STORIES is processing personal data concerning the User.
  • Access your personal data.
  • Rectify inaccurate or incomplete data.
  • Request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
  • Obtain from REAL EARTH STORIES the limitation of data processing when any of the conditions provided for in data protection regulations are met.
  • Request the portability of the data provided by the User in those cases provided for in the regulations.
  • Contact the DPO of REAL EARTH STORIES via the following address: tina@realearthstories.es.
  • File a claim regarding the protection of your personal data before the Spanish Data Protection Agency (Agencia Española de Protección de Datos) at the address C/ Jorge Juan, 6, 28001 – Madrid, when the interested party considers that REAL EARTH STORIES has violated the rights recognized by applicable data protection regulations.

Terms and conditions for Text Message (SMS) Commerce:

We use a text messaging platform, which is subject to the following terms and conditions. By opting into our text marketing and notifications, you agree to these terms and conditions.

By entering your phone number at checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.

Changes

REAL EARTH STORIES reserves the right to review its Privacy Policy whenever it deems appropriate, in which case Users will be notified. For this reason, we ask that you regularly check this privacy statement to read the most recent version of the REAL EARTH STORIES Privacy Policy.