Privacy Policy

Privacy Policy

At Real Earth Stories S.L., we respect our customers' privacy and protect it through policies governing data processing.

The customer comes first. By and for our customers is our motto.

Protecting the data of users accessing the services available through our website is a primary concern for us. With this privacy statement, we inform users of the website www.realearthstories.es about the processing and use of personal data collected on the website, so that they can decide freely and voluntarily whether they wish to provide the requested information.

Who are we?

Real Earth Stories S.L., based in Madrid, Calle Maria de Maeztu 52, Portal O, Bajo A. Postal Code: 28049. Registered in the Commercial Register of Madrid, Entry 1/2021/179.878,0, in Volume 42772, Sheet 84, Entry 1. Tax ID (C.I.F.) number B-67828418 and email address tina@realearthstories.es (hereinafter "REAL EARTH STORIES").

What personal data do we collect?

  • Identification data: First name, last name, and ID number.
  • Contact information: Email address, phone number, and mailing address.
  • Transaction data for goods and services at REAL EARTH STORIES: Products and services purchased or in which the user shows interest.
  • Navigation data.

Any information you voluntarily send to our email address tina@realearthstories.es.

Any information you voluntarily share publicly on the social networks of REAL EARTH STORIES. Such information is subject to the privacy policies of the social network on which you share it; therefore, we recommend that you check your profile's privacy settings.

How do we obtain your personal data?

The data requested in the forms on the website are generally mandatory (unless otherwise indicated in the corresponding field) to fulfill the purposes for which they are collected.

If they are not provided or are provided incorrectly, these requests cannot be met, without prejudice to the fact that you can freely browse the content of the website.

The data we process are:

Those you provide to us when purchasing our products.

Those you voluntarily send to our email address tina@realearthstories.es.

Those you voluntarily share on social networks.

For what purpose do we process your personal data?

  1. Compliance with the information and consent obligations provided for in the new European regulations on the protection of personal data.
  2. Communication between the seller of the products sold on www.realearthstories.es and its customers, as well as the management resulting from the contracted and/or executed services or orders.
  3. The sending of commercial communications regarding products and services sold on www.realearthstories.es, only if the user expresses their willingness to receive such communications via the contact form and never if they object and state this in any way. Consent to the processing of your data for this purpose is voluntary, and your refusal would only result in you not receiving commercial offers for our products or services.

Who has access to your personal data?

The data of the user who registers on the website www.realearthstories.es are stored and not disclosed to third parties. However, in the event of a purchase on the website, your data will be shared with a limited number of companies: Paypal Holdings Inc., Kubbo Smart Logistcis S.L., General Logistics Systems B.V., and Sociedad Estatal Correos y Telégrafos, S.A.

These services provided by third parties are necessary for the development of our activity, and the data processing carried out by them is always governed by a contract binding the processor to our entity. In no case will they use the information for other purposes, and they will treat it in accordance with the guidelines established by our entity, in compliance with their privacy policy and applicable data protection regulations.

Our company, committed to the protection of privacy and user data, selects only service providers that offer sufficient guarantees for the application of appropriate technical and organizational measures so that the processing is in accordance with applicable data protection laws and the protection of the user's rights is guaranteed.

How long do we keep your data?

Your personal data will be kept for as long as necessary to fulfill the purposes for which they were collected. After this period, REAL EARTH STORIES will delete the data from its systems, without prejudice to the possibility of retaining them and limiting their processing to the establishment and defense of claims, under the conditions provided for in applicable law.

What security measures do we apply in the processing of your data?

REAL EARTH STORIES treats user data with absolute confidentiality at all times and adheres to the mandatory duty of secrecy regarding them, in accordance with the provisions of applicable regulations, by taking the necessary technical and organizational measures to ensure the security of your data and prevent their alteration, loss, unauthorized access, or processing, taking into account the state of technology, the nature of the data stored, and the risks to which they are exposed.

What are your rights?

The user may at any time and free of charge send a letter to REAL EARTH STORIES at the address indicated in the header of this statement or by email to the address tina@realearthstories.es, attaching a photocopy of their ID, to request:

  • Revocation of granted authorizations.
  • Receipt of confirmation as to whether or not REAL EARTH STORIES is processing the user's personal data.
  • Access to your personal data.
  • Correction of inaccurate or incomplete data.
  • Request for deletion of your data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
  • Requesting from REAL EARTH STORIES the restriction of data processing when one of the conditions provided for in data protection regulations is met.
  • Requesting the portability of the data provided by the user in the cases provided for in the regulations.
  • Contacting the DPO of REAL EARTH STORIES at the following address: tina@realearthstories.es.
  • Filing a complaint regarding the protection of personal data with the Spanish Data Protection Agency, C/ Jorge Juan, 6, 28001 - Madrid, if the data subject believes that REAL EARTH STORIES has violated the rights recognized in applicable data protection regulations.

General Terms and Conditions for Text Messaging (SMS):

We use an SMS platform to which the following conditions apply. By opting into our text marketing and notifications, you agree to these terms and conditions.

By entering your phone number at checkout and initiating a purchase, subscribing via our subscription form, or using a keyword, you agree that we may send you SMS notifications (for your order, including abandoned cart reminders) and SMS marketing offers. You acknowledge that consent is not a condition for any purchase.

Changes

REAL EARTH STORIES reserves the right to modify its privacy policy at any time, which will then be communicated to users. For this reason, you should regularly update yourself on this privacy policy.