Terms of Use

Data Privacy

All data provided by Real Earth Stories S.L. customers will be treated with strict confidentiality and will not be shared with third parties, unless necessary for the delivery of the order.

Bank details are processed directly by PayPal, Redsys, or Stripe - the providers we have selected for payment services. Therefore, Real Earth Stories will never see customers' credit card information. We only receive payment and order details. For more information, please visit
www.paypal.com
,
www.redsys.es
,
www.stripe.com
or contact us at tina@realearthstories.es.

We reserve the right to use commercial data in anonymous form to study purchasing habits and usage.

After-sales Service

If you wish to contact our customer service, you can send us an email at tina@realearthstories.es.

Orders

Price

Products are sold at the stated price, applying any discount that may be in effect at the time the order is confirmed by the customer.

Taxes

Prices include applicable VAT, but not shipping costs, which vary depending on the number of products purchased and the destination country.

Order Confirmation

Once the customer has paid for their order, they will receive an order confirmation via email.

Payment

Method of Payment

Orders can be paid for by credit card, debit card, or via a PayPal account.

Privacy and Security

PayPal, Redsys, and Stripe are highly reliable, secure, and fast methods for online payments. Since PayPal, Redsys, and Stripe handle payments directly for our customers, Real Earth Stories S.L. does not have access to customer bank details.

Refunds

Product Information

Real Earth Stories provides detailed information about product characteristics in the form of technical descriptions, ingredient lists, instructions for use, and photographs. Everything is provided in accordance with market standards. However, if you are not satisfied with your purchase, you may return it within 15 calendar days of receiving the products. For more information, please see our Shipping and Returns Policy.

If you have any doubts and/or questions, you can contact Real Earth Stories S.L. via email at tina@realearthstories.es.

Copyright/Intellectual Property

All content on the Real Earth Stories online platform, including texts, illustrations, names, brands, images, and videos, is the property of Real Earth Stories. Any misuse may be subject to legal action.

Company Contact

For questions, suggestions, or complaints, customers can contact us via email at tina@realearthstories.es or write to us using the contact form on the website.